Events | Upcoming Events
July 17th – 18th, 2008 | Toronto, Canada

Effective Communication and Leadership Skills

Strategies for Developing Strong Team Management and Communication Skills

A One and Half Day Highly Interactive Workshop Series on:

  • Supervisory Skills for People and Process Management
  • Effective Communication and Team Management
  • Building the Essential Components of Leadership
  • Common Communication Challenges in Pharmaceutical Organizations
  • Aligning People, Process and Strategy
  • Effective Decision Making to Drive Performance
  • Defining and Understanding your own Leadership Style
  • Learning the Essentials of an Effective Communication Process
  • Forming Effective Feedback
  • Conflict Resolution Strategies
  • Effective Change Management
  • Achieving the Essentials for Continuous Growth
  • Measuring the Impact of Leadership

This highly interactive program features a number of activities for:

  • Industry Case Studies
  • Group Discussion
  • Self Assessment

Distinguished Course Leaders

MMs. Tasha Delaney
Founder and CEO,
Transfers of Learning

Tasha Delaney, brings more than sixteen years of business performance improvement experience working with customers in the pharmaceutical, chemical, pulp and paper, food, power generating, technology, and not-for-profit industries.

More specifically in the pharmaceutical industry, Tasha has consulted with organizations such as, Astra Merck Inc., Astra Pharmaceuticals, AstraZeneca, Berlex, Centocor, Global Biologics Supply Company, Bristol Myers Squibb and others. Tasha helps her clients achieve greater business results by working more efficiently and maximizing the skills, experience and strengths of people. Her consulting solutions result in increased productivity, greater skill development, enhanced morale, improved communication, increased team and leadership effectiveness.

In addition to her consulting experience, Tasha was the 2006 Recipient of the Elliot B. Jones service award for the Western Chester County Chamber of Commerce, as well as Kutztown University’s SBDC 2002 Service Award. She has been a speaker at the National American Society for Training and Development, Center for Business Intelligence Pharmaceutical Contact Center, National Association of Women Business Owners, and the Healthcare Businesswomen’s Association. Tasha serves as past-president on the Board of the Western Chester County Chamber of Commerce. She is past-president of the Great Valley Chapter of the International Society for Performance Improvement where she received “Special Recognition” and “Outstanding Member” awards.

Tasha’s educational background is in training and organizational design and human resources. Her professional training has included Information Mapping, Lessons in Leadership, Myers Briggs Indicator, the Disney Institute’s Customer Service excellence program, E-learning, etc.

Ms. Tammy M. Loudon
Performance Enhancement Consultant,
Performance Impact

Tammy M. Loudon is a performance enhancement consultant with over twenty-two years of experience in organizational, team, and workforce development. Specializing in developing “high performing cultures”, she has collaborated with leadership and their workforces in the pharmaceutical, paper, power, healthcare, and training industries. By targeting specific performance needs, she is able to design, develop, and implement customized solutions that statistically increase performance. The customized solutions range from staff and stakeholder surveys, to visioning activities, to the development of strategic development plans, engagement strategies, organizational communication strategies, training and development systems, selection processes, and rewards and recognition programs.

Most recently, Tammy has worked with the following pharmaceuticals: Astra Merck Inc., AstraZeneca, Aventis Pasteur, Sanofi Pasteur, and Berlex. She has supported the following functional areas; Medical Affairs, Clinical Research, Regulatory Affairs, Scientific Affairs, Finance, Information Systems, and Human Resources.

Tammy has a Bachelor of Science degree in Vocational Industrial Training from the Pennsylvania State University, has completed several Graduate courses at Lehigh University, is a certified Executive Coach and is qualified to administrator the Myers Briggs Type Indicator®.

Program Agenda

Day 1 Thursday, July 17th, 2008
8:30 AM - 9:00 AM

Registration and Continental Breakfast

9:00 AM - 10:30 AM

Workshop Part One: Leadership in the 21st Century

  • What does it mean?
  • What’s changed?
  • Who are you leading?
  • What skills are required?
10:30 AM - 10:45 AM

Mid-Morning Refreshment Break

10:45 AM - 12:15 PM

Workshop Part Two: Do You Know Your Leadership Style?

  • What is your style?
  • What are your strengths/blind spots?
  • How does your style impact others?
  • What’s your emotional intelligence?
12:15 PM - 1:15 PM

Luncheon

1:15 PM - 2:45 PM

Workshop Part Three: The Power of Vision, Passion, Engagement & Commitment

  • What do they mean?
  • Why are they critical?
  • What’s your critical role as a Leader in setting the vision, inspiring the passion and engaging your people?
2:45 PM - 3:00 PM

Mid-Afternoon Refreshment

3:00 PM - 4:30 PM

Workshop Part Four: Communication! Communication! Communication!

  • Why is it so critical?
  • What is the process?
  • When to communicate what messages!
  • What are the essential components?
  • How much is enough?
  • The gift of effective feedback!
4:30 PM

Conclusion of Day One

Day 2 Friday July 18th, 2008
8:30 AM - 9:00 AM

Continental Breakfast

9:00 AM - 11:00 AM

Workshop Part Five: Managing Fluent Change

  • Are your decisions driving performance?
  • What’s the cost of your unresolved conflicts?
  • Are you leveraging your mistakes?
  • Do you need a formula for continuous growth?
11:00 PM - 12:00 PM

Luncheon

12:00 PM - 2:00 PM

Workshop Part Six: Leveraging Your Style to Grow Your Organization?

  • Recognizing your gaps!
  • So, what’s your plan?
  • Measuring the impact!
2:00 PM

Conclusion of Program

Who Should Attend?

This two day seminar, case studies and workshop series is directed toward Directors, Managers, Supervisors and Team Leaders in the Pharmaceutical, Biotechnology, and allied industries.

Registration Information:

Registration Fee: $550.00 + GST

Online Registration Payment Information Hotel Accommodations

Course Location:

AAPS
200 Consumers Road, Suite 200
North York, Ontario
M2J 4R4 Canada
Map
Registration Fee Includes:
Presentation Materials, Luncheon and Refreshments
Cancellation/Substitutions Policy:
CANCELLATION POLICY: Cancellation is accepted in writing (by mail, or fax) up to 4 weeks before the program start date, after which cancellations are not accepted and do not qualify for refund or credit. All Cancellations are subject to a $210.00 CAD (incl. GST)/person processing fee. Substitution of delegate/s with the member/s of the same organization is permitted at any time. IPA reserves the right to postpone an event, prior to which time all the registered attendees will be notified a minimum of 2 weeks in advance. IPA shall not be responsible for any air fare, hotel or transportation costs incurred by registrant/s.

Certificate of Attendance:

All participants will receive a certificate of attendance upon completion of the course
For registration or any further information, please contact us at:
Tel: (416) 410-7402
Fax: (416) 491-5810